|When making a decision about outsourcing coding and/or clinical documentation review to a third-party vendor, it is common to fear loss of control or process disruption. To resolve your doubts, here are our answers to the most frequently asked questions related to ICD-10 coding and clinical documentation review outsourcing:
Q: Do you provide a free trial to preview your services?
A: Yes. Amity Healthcare Group provides a free trial (coding and/or OASIS review) for 3 patient records at no cost to interested agencies.
Q. Are you required to sign a binding service agreement?
A. No. You will be required to sign a services agreement establishing terms, conditions, and mutual responsibilities; however, the agreement is not binding and can be terminated at any time. You only pay for what you use.
Q: How long is the turnaround time to complete coding and/or OASIS review?
A: The turnaround time is 24-48 business hours.
Q: How do you communicate with our team?
A: There will be a dedicated clinical professional assigned to your organization. This dedicated professional will communicate with the identified point of contact at your organization on a regular basis. In addition, you will be receiving monthly management reports that will identify trends, as well as opportunities for improvement and training.