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    • Home Health Clinical Manager Foundations Certification Program
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Contact Us
  • About Us
  • Services
    • Home Health Clinical Manager Foundations Certification Program
    • ICD-10 Coding and Clinical Documentation Review
    • Home Health/Home Care Consulting
    • Mock Survey
    • Competency
      • CNA / HHA Competency
      • Nursing Competency
    • Home Health Quality Assessment Performance Improvement (QAPI) Services
    • Home Health Medicare Certification
    • Emergency Preparedness Consulting
    • Startup and Licensure Consulting for Texas and Colorado
  • Manuals/Products
    • ACHC and CHAP Certified Products
    • Colorado
    • Texas
  • Education
    • Colorado
      • Administrators/Managers Training (Home Health/Home Care)
      • Dementia Training (Adult Day Care)
      • Dementia Training (Nursing Home)
      • Dementia Training (Assisted Living)
    • Texas
      • HCSSA Administrator Training
    • Home Health Clinical Manager Foundations Certification Program
    • User Login
  • Events
  • Resources
  • Contact Us
  • About Us
  • Services
    • Home Health Clinical Manager Foundations Certification Program
    • ICD-10 Coding and Clinical Documentation Review
    • Home Health/Home Care Consulting
    • Mock Survey
    • Competency
      • CNA / HHA Competency
      • Nursing Competency
    • Home Health Quality Assessment Performance Improvement (QAPI) Services
    • Home Health Medicare Certification
    • Emergency Preparedness Consulting
    • Startup and Licensure Consulting for Texas and Colorado
  • Manuals/Products
    • ACHC and CHAP Certified Products
    • Colorado
    • Texas
  • Education
    • Colorado
      • Administrators/Managers Training (Home Health/Home Care)
      • Dementia Training (Adult Day Care)
      • Dementia Training (Nursing Home)
      • Dementia Training (Assisted Living)
    • Texas
      • HCSSA Administrator Training
    • Home Health Clinical Manager Foundations Certification Program
    • User Login
  • Events
  • Resources
  • Contact Us
Call Us

+123 456 789

Opening Hours

Mon-Sat: 9:00 A.M - 5:00 PM

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Home Health Consultant

Heather Castleman, RN

Heather is a dedicated Registered Nurse with extensive experience in home health care and healthcare consulting. Throughout her career, Heather has supported pediatric and adult patients and their families, in a variety of healthcare settings, delivering compassionate, high-quality care tailored to intricate medical needs. In addition to bedside nursing, Heather brings strong consulting and leadership experience, guiding home health and home care agencies through regulatory compliance, accreditation readiness, quality improvement, and operational development. Heather is a certified ACHC and CHAP consultant and has performed several mock surveys around the nation as a consultant as well. Heather is passionate about empowering organizations, their staff and patients, while combining clinical excellence, education, and collaboration to improve outcomes and ensure the highest standards of success.

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My Working Hours

Monday
08:00 - 17:00
Wednesday
08:00 - 17:00
Friday
08:00 - 17:00
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    Home Health Annual Compliance Check List

      WOUND MANAGEMENT PROGRAM POLICY & PROCEDURE MANUAL

      Product Disclosure Statement

      Wound Management Program Policy Crosswalk

      P&P Adoption

      • Wound Management Program Adoption and Approval
      • Governing Body Review Wound Management Program

      01. SECTION I

      • Program Plan and Description
      • Attachment 1.A – Wound Management Program Coordinator Job Description
      • Attachment 1.B – Wound Management Program Interdisciplinary Team
      • Attachment 1.C – Wound Management Committee Monthly Meeting Minutes
      • Attachment 1.D – Monthly Wound Assessment and Care Summary
      • Attachment 1.E – Wound Management Program Log
      • Attachment 1.F – Monthly Wound Audit Tool

      02. SECTION II

      • Clinical Guidelines
      • Selection and Approval of Clinical Practice Guidelines
      • Attachment 2.A – Clinical Guidelines Review and Approval
      • Attachment 2.B – Wound Management Program Educational Modules and Competency Quizzes

        • Module 1: Wound Care Basics (Common Terms and Concepts in Wound Assessment, Wound Healing Basics, NPIAP Pressure Injury Stages, Module 1 Quiz)
        • Module 2: Wound Assessment (Wound Assessment Guidelines, The Wound Bed Preparation Paradigm, Pressure Injury Assessment and Management, Wound Assessment Procedure, Bates-Jensen Wound Assessment Tool, Module 2 Quiz)
        • Module 3: Wound Cleansing, Irrigation, and Product Selection (Wound Products Overview and Selection, Wound Dressing Application Procedure, Wound Irrigation Procedure, Module 3 Quiz)
        • Module 4: Negative Pressure Wound Therapy (NPWT Overview, Module 4 Quiz)
        • Module 5: Nutritional Strategies for Wound Healing (Mini Nutritional Assessment, Module 5 Quiz, Patient Education Handouts and Teaching Tools)
        • Module 6: Comprehensive Assessment (RN’s only) (Comprehensive Assessment Policy Wound Management Program Addendum, Comprehensive Assessment Checklist, Patient Education and Health Literacy Assessment, Policy, Module 6 Quiz, OASIS References for Agencies Completing OASIS Assessment, OASIS E Section M: Skin Conditions Guidelines)
        • Module 7: Infection Control (Infection Control Policy Wound Management Program Addendum, Bag Technique Policy and Procedure, Module 7 Quiz)
        • Module 8: Patient Education (Patient Education and Health Literacy Assessment Policy, Patient Education and Self-Management Plan, Disease Management Policy, Patient Lifestyle Education Handouts, Module 8 Quiz)
        • Module 9: Additional Wound Management Program Policies (Wound Management Program Reassessment Policy & Checklist, Plan of Care Policy Addendum, Coordination of Care Policy Addendum, Discharge and Transfer Policy Addendum, Module 9 Quiz)
      • Attachment 2.C – Wound Management Program Nursing Competency Evaluation
      • Attachment 2.D – Wound Management Competency Evaluation Form
      • Attachment 2.E – Wound Management Program In-Service Agenda
      • Attachment 2.F – Policy W2.10 Infection Control Policy Wound Management Program Addendum
      • Attachment 2.G – Bag Technique Policy and Procedure
      • Attachment 2.H – Clinical Practice Guidelines and References
      • Attachment 2.I – Wound Management Program

      03. SECTION III

      • Assessment of Patients and Risk Factors
      • Initial Comprehensive Assessment
      • Reassessments of Patients and Wounds
      • Attachment 3.A – Policy W3.01 Comprehensive Assessment Policy
      • Attachment 3.B – Wound Management Program Comprehensive Assessment Checklist
      • Attachment 3.C – Policy W3.02 Wound Management Program Reassessment Policy
      • Attachment 3.D – Wound Management Program Reassessment Checklist & Bates-Jensen Wound Assessment Tool

      04. SECTION IV

      • Provision and Coordination of Care
      • Attachment 4.A – Policy W4.01 Plan of Care Policy
      • Attachment 4.B – Policy W4.02 Coordination of Care Policy
      • Attachment 4.C – Discharge and Transfer Policy

      05. SECTION V

      • Patient and Family Education Regarding Disease Management
      • Attachment 5.A – Policy W5.01 Patient Education and Health Literacy Assessment Policy
      • Attachment 5.B – Patient Education and Self-Management Plan

      06. SECTION VI

      • Disease Management
      • Attachment 6.A – Wound Management Program Disease Management Policy Patient Education Handouts and Teaching Tools

      07. SECTION VII

      • Performance Measurement and Improvement
      • Attachment 7.A – PI/QAPI Policy
      • Attachment 7.B – Wound Management Program Performance Improvement Project (Blank form)
      • Attachment 7.C – Wound Management Program Performance Improvement Project (Samples 1 and 2)

      08. SECTION VIII

      • Information Management

      09. SECTION IX

      • Safety and Emergency Planning
      HOME HEALTH ADMISSION PACKET

      01. Product Disclosure Statement

      02. Consent for treatment

      03. Emergency Preparedness Risk Assessment

      04. Home Environment And Emergency Preparedness Assessment

      05. Authorization for disclosure of PHI

      06. Care Coordination with External Agencies

      07. Patient Plan of Care Summary and Care Instructions

      08. State Specific Forms

      09. Advance Beneficiary Notice of Non-coverage (ABN exp. 01.31.26)

      10. Home Health Change of Care Notice (HHCCexp. 11.30.27)

      11. Notice of Medicare Non-coverage (NOMNC exp. 11/30/2027)

      12. Patient Handbook

      HOME CARE ADMISSION PACKET

      01. Product Disclosure Statement

      02. Admission Agreement

      03. Emergency Preparedness Risk Level

      04. Home Environment And Emergency Preparedness Assessment

      05. Authorization for disclosure of PHI

      06. Care Coordination with External Agencies

      07. Plan of Care Summary and Care Instructions

      08. State Specific Forms

      09. Client/Patient Handbook

      HOME HEALTH EMERGENCY PREPAREDNESS PLAN

      01. Product Disclosure Statement

      02. Place Holder [Insert Agency’s PI Policy and Procedure]

      03. Home Health Agency Emergency Preparedness Plan

      04. Samples

      • a. Abbreviated Assessment
      • b. All Hazard Vulnerability Assessment
      • c. Business Continuity Plan
      • d. Disaster Phone Tree
      • e. Emergency Contacts
      • f. Emergency Preparedness Resources for Patients and Families
      • g. Exercise Planning Worksheet
      • h. Exercise After Action Report
      • i. Exercise Evaluation Guide
      • j. Home Environment and Emergency Preparedness Assessment
      • k. Home Health Agency Emergency Preparedness Plan Assessment
      • l. Memorandum of Understanding
      • m. Patient Evacuation Tracking Form
      • n. Patient Evacuation Tracking Log
      • o. Patient Roster
      • p. Physicians/Allowable Practitioners Roster
      • q. Gov Fact Sheets
      • r. Staff Roster
      • s. Strategies to Address Emergency Events
      • t. Supplier Roster
      • u. Volunteer Roster
      HOME CARE EMERGENCY PREPAREDNESS PLAN

      01. Product Disclosure Statement

      02. Place Holder [Insert Agency’s Emergency Preparedness Program Policy and Procedure]

      03. Home Care Agency Emergency Preparedness Plan

      04. Samples

      • a. All Hazard Vulnerability Assessment
      • b. Business Continuity Plan
      • c. Emergency Phone Communication Tree
      • d. Emergency Contacts
      • e. Emergency Preparedness Resources for Patients and Families
      • f. Exercise Planning Worksheet
      • g. Exercise After Action Report
      • h. Exercise Evaluation Guide
      • i. Home Environment and Emergency Preparedness Assessment
      • j. Home Care Agency Emergency Preparedness Plan Assessment
      • k. Memorandum of Understanding
      • l. Patient Evacuation Tracking Form
      • m. Patient Evacuation Tracking Log
      • n. Patient Roster
      • o. Physicians/Allowable Practitioners Roster
      • p. Ready.gov Fact Sheets
      • q. Staff Roster
      • r. Supplier Roster
      • s. Volunteer Roster
      HOME CARE PERFORMANCE IMPROVEMENT PROGRAM

      01. Product Disclosure Statement

      02. PLACE HOLDER [INSERT AGENCY’S PI POLICY AND PROCEDURE]

      03. Performance Improvement Program

      04. Guide to Performance Improvement Projects (PIPs) for the PI Program

      05. Samples

      • a. Ongoing Monitoring Indicators and Thresholds
      • b. PIP – Adherence to the Plan of Care
      • c. PIP Focus Audit – Adherence to POC/Provider Orders
      • d. Performance Improvement Activity Tracking Sheet

      06. Templates

      • a. Performance Improvement Project
      • b. Performance Improvement Committee Meeting Minutes
      • c. Annual Performance Improvement (PI) Report
      • d. Governing Body PI Review
      • e. Governing Body Orientation Checklist
      • f. PI Self-Assessment Tool
      • g. Client/Patient Record Audit Tool
      • h. Client/Patient Satisfaction Survey
      • i. Employee Satisfaction Survey
      • j. Physician/Referral Source/Community Partner Satisfaction Survey
      HOME HEALTH QUALITY ASSESSMENT AND PERFORMANCE IMPROVEMENT (QAPI)

      01. Product Disclosure Statement

      02. Place Holder [Insert Agency’s QAPI Policy and Procedure]

      03. Quality Assessment and Performance Improvement Program

      04. Quality Assessment and Performance Improvement and Home Health Value-Based Purchasing

      05. Guide to Performance Improvement Projects (PIPs) for the QAPI Program

      06. Samples

      • Ongoing Monitoring Indicators and Thresholds (sample)
      • PIP – Wound Associated Infections (sample #1)
      • PIP – Wound Associated Infections Audit Tool (sample #1)
      • PIP – Adherence to POC (sample #2)
      • PIP – Adherence to POC Audit Tool (sample #2)
      • PIP – Key Aspect of Administrative Function (sample #3)
      • PIP – Key Aspect of Administrative Function Audit Tool (sample #3)

      07. Templates

      • A. Performance Improvement Project (template)
      • B. QAPI Committee Meeting Minutes (template)
      • C. Annual Performance Improvement (PI) Report (template)
      • D. Governing Body QAPI Review (template)
      • E. Governing Body Orientation Checklist
      • F. QAPI Self-Assessment Tool (template)
      • G. Patient Record Audit Tool (template)
      • H. Personnel File Audit Form (template)
      • I. Patient Satisfaction Surveys (template)
      • J. Employee Satisfaction Survey (template)
      • K. Physician/Referral Source/Community Partner Satisfaction Survey (template)
      • L. Ethics Reports Log (template)
      • M. Ethics Report Form (template)
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